Kelme Nepal (Kamaru Trading Pvt. Ltd.) 

Website: www.kelme.com.np

Registered Address: Dubarmarg, Kathmandu, Nepal

PAN/VAT: 605911215

Kelme Nepal understands that customers care about how their personal data is collected, used, shared, protected, and retained. We are committed to handling your personal data responsibly and in accordance with the laws of Nepal, including the Privacy Act, 2075 (2018), the Electronic Transactions Act, 2063, and other applicable regulations. This Privacy Policy explains how we collect and process your personal data when you access our website, create an account, make a purchase, use features and functions on our platform, interact with our customer service team online or offline, or otherwise engage with our services using your computer, mobile phone, or any internet-connected device. By creating an account, signing in, placing an order, or clicking affirmations such as “Sign Up,” “Login,” “I Agree,” or similar prompts made available on the site, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, disclosure, storage, transfer, and processing of your personal data as described herein.

Data protection is a matter of trust, and your privacy is important to us. This Privacy Policy applies regardless of the device you use to access our services. It should be read together with any additional notices that may apply to certain features or special programs we operate from time to time, including promotions, surveys, or payment-related functions. We may update this policy to reflect legal, technical, or business changes. Where changes are material, we will take appropriate steps to inform you, such as posting the revised policy on our website with an updated effective date. Where permissible by law, your continued use of the website and services following such updates constitutes your acknowledgment and acceptance of the revised terms. You should review this page regularly to stay informed of our current data practices.

We collect personal data that identifies you directly or indirectly when you use our website or services. This may include your name, phone number, email address, delivery and billing addresses, and account credentials you create. In connection with purchases, we collect transaction data such as order details, payment confirmations, and delivery information; however, we do not store full credit or debit card numbers, CVV codes, e-wallet PINs, or other sensitive authentication data. Online payments are processed securely by licensed payment service providers in Nepal such as eSewa, Khalti, PhonePe, and bank card gateways, each operating under their own privacy and security obligations. We also collect technical and usage information automatically when you browse our site, including IP address, device type, browser details, session time stamps, pages viewed, referral sources, and general location were enabled by your device settings. Cookies, pixels, and similar technologies help us remember your preferences, keep your session secure, measure site performance, and understand how users engage with our content. You may disable cookies through your browser settings, but some features such as adding items to cart or staying signed in, may not function properly without them.

We receive your personal data when you create an account, place an order, subscribe to communications, submit a contact form, engage with our support channels, or otherwise provide information to us. We may also obtain limited information from third parties involved in fulfilling your order or supporting our operations for example, payment gateways for transaction confirmations, courier partners for delivery updates, or analytics providers for aggregated insights into website usage. If you choose to provide personal data of another person. for instance, when designating a gift recipient, you represent that you have authority to share that data and that the individual has consented to our processing for the relevant purpose.

We use your personal data to provide, maintain, and improve our services. This includes creating and administering your account, processing and delivering orders, verifying and recording payments, communicating order confirmations and delivery status, providing customer support, and addressing returns or warranty matters. We also use data to enhance our website’s performance and design, diagnose service issues, and personalize content, such as recommending products or saving your preferences. For users who opt in, we may send marketing updates about products, offers, and events; you can unsubscribe at any time using links in our messages or by adjusting your preferences in your account. We maintain records as required for accounting, tax, and legal compliance in Nepal and use appropriate security measures to prevent, detect, and investigate fraud or misuse of our services.

We disclose personal data only to the extent necessary to operate our business and deliver services you request. For delivery, we share pertinent details with courier and logistics partners so they can complete shipments and coordinate drop-offs or pickups. For payments, we share necessary information with licensed payment service providers to verify and settle transactions securely; these providers act under their own legal and contractual obligations to protect your data. We may share limited information with technology and customer support vendors who host our systems, provide analytics, send notifications, or assist with service tickets; such parties are contractually bound to use the data solely to provide services to us and to keep it confidential. Where required by law, regulation, or court order, or to protect our legal rights, safety, or the rights and safety of others, we may disclose information to competent authorities. We do not sell, rent, or trade your personal data to third parties for their independent marketing purposes.

Your personal data may be processed or stored on secure servers that could be located inside or outside Nepal, depending on our hosting arrangements and those of our service providers. If data is transferred to another jurisdiction, we take appropriate steps to ensure that recipients are subject to confidentiality obligations and that protections are in place consistent with this Privacy Policy and applicable law. We will not transfer your personal data internationally in a manner prohibited by Nepalese law and will obtain any consents required by law where applicable.

We implement administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, loss, misuse, alteration, or destruction. Measures include encrypted transport (such as TLS for web traffic), logical access controls, separation of duties, and security monitoring. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. You are responsible for safeguarding your account credentials, selecting strong passwords, and avoiding the reuse of passwords across services. If you become aware of any suspicious activity or believe your account may have been compromised, please contact us immediately.

We retain personal data for as long as necessary to fulfill the purposes described in this policy, including completing orders, providing after-sales support, meeting legal, tax, and audit requirements, and enforcing our agreements. When personal data is no longer needed, we will delete it or irreversibly anonymize it so that it no longer identifies you. Retention periods can vary depending on the type of data and our legal obligations; for example, transaction records may be retained for statutory accounting periods under Nepalese law.

You have rights under the Privacy Act, 2075 to request access to personal data we hold about you, to seek correction of incomplete or inaccurate information, and subject to legal limitations to request deletion of your personal data. You may also withdraw consent to marketing communications at any time without affecting the lawfulness of processing carried out before withdrawal. Withdrawal of certain consents or failure to provide required information may limit our ability to provide some services, such as order fulfillment or account features. To exercise your rights, contact us using the details below; we may take reasonable steps to verify your identity before acting on your request. Where permitted by law, we may charge a reasonable administrative fee for providing access to records, and we will inform you of any fee in advance.

Right to Request Deletion of Personal Data

You have the right to request that Kelme Nepal delete your personal data at any time. Upon receiving a verified request for deletion, we will permanently delete or irreversibly anonymize your personal information from our systems, unless we are legally required to retain certain records for accounting, taxation, auditing, fraud prevention, warranty, or regulatory compliance as mandated by the laws of Nepal. If your account contains active orders, ongoing delivery, pending refunds, or unresolved service issues, deletion may be processed after those activities are completed. Once your data is deleted, your account and order history will no longer be recoverable. You may request deletion of your data by contacting us at web@kelme.com.np or at +977-9852828780.

Our services are intended for individuals who are at least 13 years old. We do not knowingly collect personal data from children without parental or guardian consent. If we learn that we have inadvertently collected personal data from a child in contravention of applicable law, we will delete such data promptly. Parents or guardians who believe a child has provided personal data to us should contact us so we can take appropriate action.

Our website may contain links to third-party websites or services, including payment networks, social media pages, or logistics tracking portals. These third parties operate under their own privacy and security policies, which may differ from ours. We are not responsible for the content, security, or privacy practices of third-party sites, and you access them at your own risk. We welcome feedback if a link appears broken or leads to inappropriate content.

We may use analytics and advertising technologies, such as Google Analytics and Meta Pixel, to understand how users interact with our website and to measure the effectiveness of our content. These tools may set cookies or read existing cookies on your device and collect usage information in aggregated or pseudonymous form. Where required by law, we will seek your consent before using non-essential cookies. You can opt out of certain analytics features through your browser or device settings; however, disabling cookies may affect site functionality.

You may contact us at any time with questions, feedback, requests, or complaints concerning this Privacy Policy or our handling of personal data. Our contact point is Kelme Nepal – Kamaru Trading Pvt. Ltd., Dubarmarg, Kathmandu, Nepal; Phone: +977- 9852828780; Email: web@kelme.com.np. We aim to respond within a reasonable time and to resolve issues in accordance with applicable law. This Privacy Policy is governed by the laws of Nepal. Any disputes arising out of or relating to this Policy or our handling of your personal data shall be subject to the jurisdiction of the competent courts of Nepal, without prejudice to any mandatory rights you may have under applicable law.

By continuing to use www.kelme.com.np after the effective date stated above, you confirm that you have read, understood, and agreed to this Privacy Policy. If you do not agree with the practices described here, please discontinue use of the website and contact us if you need assistance accessing, correcting, or deleting your personal data.